Terms of service

Terms of Service

This website is operated by ISPAR / Lenvor Trade Ltd. By visiting our website or purchasing from us, you agree to the following terms and conditions.

Company Information

ISPAR is operated by:

Lenvor Trade Ltd

Email: lenvortrade@gmail.com
Website: ispar.co.uk

Products

We sell ready-mixed grout repair products for DIY use.

Product descriptions, images, colours, usage information and instructions are provided as accurately as possible. However, colours may appear slightly different depending on screen settings, lighting, tile colour, surface condition and application thickness.

Customers are responsible for checking that the selected colour, size and product type are suitable for their intended use before placing an order.

Orders

By placing an order, you confirm that the information you provide is accurate, complete and up to date.

We reserve the right to refuse, cancel or refund an order if there is an error in pricing, stock availability, delivery information, payment verification, suspected misuse or any issue that prevents us from fulfilling the order correctly.

Prices and Payment

All prices are shown in GBP.

Lenvor Trade Ltd is not currently VAT registered. VAT is not charged separately on orders unless and until this changes.

Payment must be completed at checkout before your order is processed.

We may update prices, offers, product availability and promotions at any time.

Delivery

We currently ship within the United Kingdom only.

Delivery times are estimates and may be affected by courier delays, fulfilment provider delays, public holidays, stock availability or incorrect delivery information provided by the customer.

Orders may be fulfilled by Lenvor Trade Ltd, our logistics partners or Amazon Multi-Channel Fulfilment.

Returns and Refunds

Returns, cancellations and refunds are handled according to our Return and Refund Policy.

Product Use

Customers must read and follow the product instructions before use.

Results may vary depending on surface condition, cleaning, preparation, application method, drying time, humidity, water exposure, tile type and grout condition.

We are not responsible for poor results, colour mismatch, surface damage or application issues caused by incorrect use, unsuitable surfaces, incorrect preparation or failure to follow the product instructions.

Limitation of Liability

To the fullest extent permitted by law, we are not responsible for indirect losses, loss of profit, loss of business, misuse of the product, incorrect application, unsuitable surface conditions or damage caused by failure to follow the product instructions.

Nothing in these terms limits or excludes your statutory rights as a consumer.

Website Information

We try to keep the information on this website accurate and up to date, but we do not guarantee that all content will always be error-free, complete or available.

We may update, change or remove products, prices, content or website features at any time.

Contact

For questions about orders, delivery, returns or products, please contact us at:

lenvortrade@gmail.com

These Terms of Service do not affect your statutory rights.